You raised concerns over broken machines and not knowing when your cycle was finished.

• We've been working with our laundry providers to ensure faults are responded to quickly, and we now receive monthly performance reports which we're sharing with you in poster format in the laundry rooms.
• The Washstation app will now notify you when your wash or dry cycle is nearly finished, and again when it's done.
• At The Costume Store, the laundry room was fully upgraded in January with brand new machines.
• At Archwood, all machines are now operational and Wi-Fi access points have been installed in laundry rooms so the app works properly in there too.
  

Connectivity issues, particularly on higher floors and in certain areas of buildings, were a concern.

• At Highline, we've switched to a new internet provider who has installed additional signal points across the site.
• At Archwood, every bedroom, kitchen, and common room now has at least one Wi-Fi access point.
• We are working on a simple, step-by-step guide for connecting phones, laptops, and consoles for all halls and we aim to email residents in the event of any outages.
  

You told us you wanted more clarity on repairs, and when they will take place.

• We are working to ensure urgent repairs are completed within 24–48 hours and that you are kept informed of service levels and any backlog updates.
• We are looking to carry out regular preventative checks on common problem areas (heating, showers, drainage).

We heard that knowing when maintenance staff or contractors will need access to your room matters to you.

Halls are working to ensure you are given advance notice before room access is required, and that your preferences, such as being present during repairs, are respected.

• Glassyard and Highline are using their resident apps to obtain consent before entering rooms, and Highline also emails you in advance when contractors need access.
• The Costume Store allows you to request to be present via email or their iQ portal.
  

Some of you mentioned being unsure how to report room issues upon move-in. We're working to ensure all rooms meet cleanliness standards before you arrive.

• We've introduced a formal cleaning checklist that contractors and providers sign off against before each new arrival period, with a staff member inspecting rooms before they're cleared for occupancy.
• On arrival day, we will make it clear how to report any issues and let you know that a maintenance technician is available in the building to resolve them the same day.

We had some feedback surrounding kitchen etiquette in your flat, food waste, and the speed at which kitchen equipment is fixed.

• We aim to make kitchen etiquette clearer, with posters on noticeboards covering storage, cleaning, and shared space guidance. We also aim to email existing residents ahead of a new flatmate moving in to ask them to make space.
• We are ensuring food waste bins are stationed across all halls. If any issues are reported with kitchen equipment, we are working to ensure they are resolved within the service level timeline.
• The Costume Store has upgraded their kitchen with more storage for students, with a full lifecycle upgrade due to be completed by May 2026.