To report a fault, fill in a maintenance request form via the accommodation portal. For help reporting a fault, or to check on a repair, speak to the site team or visit reception. Repairs are prioritised by urgency and the date they were logged.

You'll receive an email within 48 hours of checking in with your inventory details. If anything doesn't look right, come and speak to the team at reception and we'll go through it with you — just make sure to do this within 72 hours, after which we'll assume the inventory is correct.

Reporting a repair

The easiest way to report a fault is through the MyUnite app:

1. Tap Maintenance from the main menu
2. Select In your flat or In your building
3. Choose a more specific location
4. Pick a category for what's affected
5. Select the specific item that needs fixing
6. Choose the exact fault from the list
7. Add a description to help the engineer, then tap submit

Prefer to do it in person? Pop into reception and the team will arrange for an engineer to visit as soon as possible.

The team at Furzedown and Cedars will provide you with a copy of the inventory form when you check-in. You will then have three days to make any notes and return the form, which will be stored in the inventory folder that will be used in the team’s quarterly room inspections, and when they refund deposits at the end of the year.  

If you need to report any breakages or problems with plumbing, lights, etc. you’ll need to go to the reception desk and speak to the team or email the team at furzedown@interland.co.uk for Furzedown Student Village or  cedarhall@Interland.co.uk for Cedar Hall. 

Fresh Student Living will provide you with an inventory form within your arrival pack at halls. Please make sure you complete your inventory within 48 hours of checking in. If your inventory is not completed, you are liable to be charged for any damages that were not noted at the beginning of your tenancy.  *Highline is paper and Glassyard is online. 

Please do not attempt to repair anything yourself. Anything that is damaged or not working should be reported through the correct fault reporting system. If you notice anything in your flat, simply download the Fresh Resident app. Go to 'sign in' then choose 'forgot password' and enter your email address linked to your UAL accommodation portal, this is usually the same email you used when you created your accommodation account.  You should be able to gain access to the app and book maintenance requests. Repairs are carried out by priority and date logged. 

Logging in instructions can be found here.  

You'll receive an email within 48 hours of checking in with your inventory details. If anything doesn't look right, come and speak to the team at reception and we'll go through it with you — just make sure to do this within 72 hours, after which we'll assume the inventory is correct.

Reporting a repair

The easiest way to report a fault is through the MyUnite app:

1. Tap Maintenance from the main menu
2. Select In your flat or In your building
3. Choose a more specific location
4. Pick a category for what's affected
5. Select the specific item that needs fixing
6. Choose the exact fault from the list
7. Add a description to help the engineer, then tap submit

Prefer to do it in person? Pop into reception and the team will arrange for an engineer to visit as soon as possible.

To report a fault, please log into the iQ portal / App.  You will receive an e-mail with a link to register to the iQ online portal within 72 hours of checking in. You will then receive your log in details and this will enable you to report maintenance and complete your inventory. Please note that maintenance repairs and inventories cannot be completed through the UAL accommodation portal at The Costume Store and as such, these icons have been disabled to avoid confusion. You will have 2 weeks to complete your inventory from the date you receive access to the portal. 

Repairs are carried out by priority and date logged. If you do not know how to report a fault then you can speak to a member of the site team who will be happy to help. 

If you have any maintenance issues, these should be reported via the Novotel app. You will be given details of how to sign up to the app when you move in to Wick Park. 

If you have any maintenance issues, these should be reported via the YourTRIBE app. You will be given details of how to sign up to the app when you move in to YourTribe Southwark.