By
Halls Life
Posted 4 months ago
Sun 27 Jul, 2025 12:07 PM
If you need support during your stay in halls and throughout your time at UAL, we offer a range of services so that you can feel safe, supported and comfortable.
On-site residence team 🏡
All our halls are staffed 24/7 and have a Residence Manager (RM) and/or an Accommodation Manager (AM).
As well as managing the day-to-day running of the hall, your RM/AM looks after any welfare issues or queries that you may have; no issue is too big or too small. You can contact them directly, in person, by phone, to discuss any queries or concerns.
Contact details can be found in the UAL Halls' Guide 2025/26.
24/7 Hall telephone number 📞
For anything urgent out of hours, either speak to a member of the halls team at reception or call us on the 24/7 telephone number for your hall.
Halls Life team 💜
Halls Life creates a supportive, community-driven experience for UAL students living in halls and offer tailored events throughout the year. Contact the team via: hallslife@arts.ac.uk
Other services
Outside of the support you will find at your hall, there are also a range of other UAL services available to help with the adjustment to life at university.
We have listed some useful resources below to assist you with your studies and life in London.
👩🏽🎓 UAL Student Services 👩🏽🎓
UAL offers a range of student services which are available across the year:
We have a range of useful out-of-hours contacts for services at UAL and externally. You should always dial 999 in the event of a true emergency requiring the police, ambulance service or fire brigade.
Find contact details for all student services on the website
📚 Togetherall 📚
As a UAL student, you can access Togetherall 24/7 throughout the year. It's a safe, supportive online community where you can share thoughts, connect with others, and find support for any challenges you might be facing.
Togetherall offers a range of courses designed to support you, such as:
🚫 Reporting Bullying or Harassment 🚫
If you see or experience any discrimination, bullying or harassment at UAL, you can report it anonymously through Tell Someone.
We have a zero-tolerance approach and take all submissions seriously to promote a safe and inclusive environment.
📖 Academic support 📖
Academic Support Online (ASO) is available throughout the year.
Explore resources, Q&As, and book tutorials, to expand and support your learning.
🍻 Drugs and alcohol 🍻
If you'd like to contact your halls team directly, please visit the reception desk or call the 24/7 phone number for your hall.
While it's important to enjoy yourself and make the most of your time studying in London, it's also essential to be mindful of the risks associated with alcohol or drug use.
If you are worried about the effects of alcohol or drugs on you, or the amount you are taking, support is available. You can contact your doctor, the Health Adviser or the Mental Health Adviser by phoning 020 7514 6251 or by email at studenthealth@arts.ac.uk
If you wish to report excessive alcohol or drugs consumption in your hall, you can report it to the university anonymously via Tell Someone.
The Drinkaware website includes information on the effects of alcohol, what alcohol units are, and provides advice on how to drink safely.
Drinkline (0800 917 8282) is a confidential helpline for those concerned about their own, or someone else’s, drinking, and can advise on how to access local support services.
The NHS Live Well website has specialised information about drugs, support for stopping use and a list of addiction support services.
FRANK is a confidential helpline for anyone in the UK concerned about drug use.
The NHS Addictions Provider Alliance is a group that work with service users, carers, and other organisations who are committed to making a positive difference to the development of the addictions field. This includes drug, alcohol, gambling and gaming treatment and support.
We Are The Loop is a UK charity that offers drug checking and safety advice, while promoting awareness of the risks associated with drug use. They also provide guidance on further support and treatment services.
We're here for you throughout your time in halls. Whether you're worried about a friend, unsure what to do in a tricky situation, or need someone to talk to, reach out to us for support. Help is always there when you need it.
Pleasure ensure you watch our UAL Halls Life | Drugs Awareness and Support video below.
UAL Halls Life | Drugs Awareness and Support video
🏳️🌈 LGBTQ+ support 🏳️🌈
The University of the Arts London (UAL) offers a variety of support for LGBTQ+ students and staff, including:
- UAL LGBTQIA+ Society
- LGBTQ+ Staff Network
- Awareness days to get involved in, such as Pride in London, LGBTQ+ History Month, Black History Month, and Disability Awareness Month
- Support for trans and non-binary students
🗣️ Language support 🗣️
If you need additional support or want to practice your language skills during the summer, the Language Centre have plenty to offer.
Our self-study online English course will help you with the speaking, reading, writing and listening skills you need for your course subjects. To access the course, search 'Language Development' on your Moodle course page.
Our Student Language Exchange Board is active year-round! Stay connected with others over summer in a fun and social way by exchanging languages. If you have any issues using the padlet board, email language@arts.ac.uk
Language Development tutorials continue in the summer holidays. Book a tutorial to help with language for presentations, written reports, crits and research proposal skills. More tutorials are released each day for the following week so make sure to check regularly.
📓 Library Services 📓
If you’re a library fan like we are, you will be pleased to know that our libraries, learning zones and archives are open for you to access and take advantage of during your studies.
The libraries have open access and bookable study spaces with computers, photocopying and printing facilities. You can also borrow a laptop and get help from the library staff to develop your research or digital skills. Learn more about our library facilities at UAL.
🏡 UAL Private Accommodation Advisor 🏡
If you are looking to move into private accommodation during your studies, we have a UAL Private Accommodation Advisor who can give you general advice on how you can look for private rentals with landlords and letting agents.
They are not able to book accommodation for you or direct you to specific properties. However, they will be available to answer your questions and provide you with professional advice to help you deal with problems when living in private accommodation.
Check out this list of general advice for private accommodation in London.
💻 UAL employment support 💻
If you are a student and also employed by UAL, and would like to speak to someone, you can access free counselling services via our Employee Assistance programme.
