Health and Safety
How to report maintenance issues
We know inventories and maintenance are probably the least exciting thing about moving into a new place, however, both are really important.
When you first move into halls, we strongly recommend filling out an inventory within the first 48 hours. This means that if anything is missing from the room or if there are any faults or damages, the Halls teams can see to them as quickly as possible. It also means that you won’t be charged for them at the end of your tenancy.
Throughout your year in halls, you may need to report maintenance faults, this can be anything from an accidental breakage to problems with plumbing or lights. Please do not attempt to repair anything yourself. Anything that is damaged or not working should be reported through the correct fault reporting system.
Take a look at our instructions below to find out what the process is in your particular hall.
Archwood House, Brooke Hall, Gardens House and Portland house
To report a fault, please fill in a maintenance request form via the accommodation portal. If you do not know how to report a fault then you can speak to a member of the site team who will be happy to help. If you have logged something and wonder why it has not been done yet please come and ask at the office. Repairs are carried out by priority and date logged.
All rooms are inspected before students move in. You’ll find an inventory in your welcome pack which you should fill out and return to the office within 48 hours of moving in.
To report a fault, please come to the office and fill in one of the maintenance forms. You will find the forms in a holder on the wall next to the office door. The Residence Assistant will pick these up and fix things for you as soon as possible.
It’s important that you complete the repair request form and not just tell us in passing, as it gives us permission to carry out the repair, a proper log and it will not be forgotten. If you have logged something and wonder why it has not been done yet please come and ask at the office. Repairs are carried out by priority and date logged.
Emily Bowes Court
All rooms are inspected the day before students move in. You will receive an email from the team with 48 hours of your arrival, which should have all the inventory information. If you wish to dispute anything on it or aren’t happy with it for whatever reason, you can come and speak to the team at reception and they’ll do another one with you present. This needs to be actioned with 72 hours, otherwise the Team will assume the inventory is correct.
If you need to log a maintenance request during your tenancy, please log it on the UNITE app and raise a maintenance request. The team will respond within three working days. You’ll receive updates on the status of your request, so you can rest assured that your issue is being sorted. Alternatively, you can log a maintenance request at reception.
Furzedown Student Village and Cedars Hall
The team at Furzedown and Cedars will provide you with a copy of the inventory form when you check-in. You will then have three days to make any notes and return the form, which will be stored in the inventory folder that will be used in the team’s quarterly room inspections, and when they refund deposits at the end of the year.
If you need to report any breakages or problems with plumbing, lights, etc. you’ll need to go to the reception desk and speak to the team or email the team at firstname.lastname@example.org for Furzedown Student Village or cedarhall@Interland.co.uk for Cedar Hall.
Glassyard Building, Highline Building, Sketch House
Fresh Student Living will provide you with an inventory form within your arrival at halls. Please make sure you complete your inventory within 48 hours of checking in. If your inventory is not completed, you are liable to be charged for any damages that were noted at the beginning of your tenancy.
Please do not attempt to repair anything yourself. Anything that is damaged or not working should be reported through the correct fault reporting system. If you notice anything in your flat, room or around the hall that needs to be repaired please let us know by informing your on-site reception team. Repairs are carried out by priority and date logged.
The Costume Store
Please do not attempt to repair anything yourself. Anything that is damaged or not working should be reported through the correct fault reporting system.
To report a fault, please log into the iQ portal / App. You will receive an e-mail with a link to register to the iQ online portal within 72 hours of checking in. You will then receive your log in details and this will enable you to report maintenance and complete your inventory. Please note that maintenance repairs and inventories cannot be completed through the UAL accommodation portal at The Costume Store and as such, these icons have been disabled to avoid confusion. You will have 2 weeks to complete your inventory from the date you receive access to the portal.
Repairs are carried out by priority and date logged. If you do not know how to report a fault then you can speak to a member of the site team who will be happy to help.
If you have a maintenance issue there are several ways to report it. You can log it online via your urbanest portal, tell a member of staff at reception, call +44 (0)20 7042 7890 or email email@example.com. A check out inspection will take place at the end of the tenancy and any damages will be charged appropriately.
If you have any questions about maintenance, inventories or anything else related to your time in halls, you can speak to your Residence Manager or Accommodation Manager. Alternatively, you can call the team in Central Accommodation on +44 (0)20 7514 6240 or email us at firstname.lastname@example.org.
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