Health and Safety
How to report maintenance issues
We know inventories and maintenance are probably the least exciting thing about moving into a new place, however, both are really important.
When you first move into halls, we strongly recommend filling out an inventory within the first 48 hours. This means that if anything is missing from the room or if there are any faults or damages, the Halls teams can see to them as quickly as possible. It also means that you won’t be charged for them at the end of your tenancy.
Throughout your year in halls, you may need to report maintenance faults, this can be anything from an accidental breakage to problems with plumbing or lights. Please do not attempt to repair anything yourself. Anything that is damaged or not working should be reported through the correct fault reporting system.
Take a look at our instructions below to find out what the process is in your particular hall.
Brooke Hall, Gardens House and Portland house
To report a fault, please fill in a maintenance request form via the accommodation portal. If you do not know how to report a fault then you can speak to a member of the site team who will be happy to help. If you have logged something and wonder why it has not been done yet please come and ask at the office. Repairs are carried out by priority and date logged.
There will be a full maintenance team on site who will always try to sort out any issues as soon as they are reported. If you have any maintenance issues in your room or flat please report them online via your customer portal.
All rooms are inspected before students move in. You’ll find an inventory on the UAL Accommodation Student Portal, which you should fill out within 48 hours of moving in.
To report a fault, please come to the office and fill in one of the maintenance forms. The Residence Assistant will pick these up and fix things for you as soon as possible.
It’s important that you log it and not just tell us in passing, as it gives us permission to carry out the repair, a proper log and it will not be forgotten.
If you have logged something and wonder why it has not been done yet please come and ask at the office.
Repairs are carried out by priority and date logged.
Emily Bowes Court
All rooms are inspected the day before students move in. You will receive an email from the team when you arrive, which should have all the inventory information. If you wish to dispute anything on it or aren’t happy with it for whatever reason, you can come and speak to the team at reception and they’ll do another one with you present.
If you need to log a maintenance request during your tenancy, please log it on the UNITE app and raise a maintenance request. The team will respond within three working days. You’ll receive updates on the status of your request, so you can rest assured that your issue is being sorted. Alternatively, you can log a maintenance request at reception.
Furzedown Student Village and Cedars Hall
The team at Furzedown and Cedars will provide you with a copy of the inventory form when you check-in. You will then have seven days to make any notes and return the form, which will be stored in the inventory folder that will be used in the team’s quarterly room inspections, and when they refund deposits at the end of the year.
If you need to report any breakages or problems with plumbing, lights, etc, you’ll need to go to the reception desk and speak to the team.
Glassyard Building, Highline Building, Sketch House
Fresh Student Living will email you an online version of your inventory. Please make sure you log in and complete your inventory within 5 days of receiving the email. To complete your inventory you will need to login to the Fresh Student Living portal. Please note that the portal only works on Google Chrome. If your inventory is not completed, you are liable to be charged for any damages that were noted at the beginning of your tenancy.
Please do not attempt to repair anything yourself. Anything that is damaged or not working should be reported through the correct fault reporting system. If you notice anything in your flat, room or around the hall that needs to be repaired please let us know by logging it on the Fresh Student Living Portal. If you have lost or forgotten your login details please ask at reception or email email@example.com. Repairs are carried out by priority and date logged.
The Costume Store
Please do not attempt to repair anything yourself. Anything that is damaged or not working should be reported through the correct fault reporting system. To report a fault, please log into StarRez or come to reception. If you do not know how to report a fault then you can speak to a member of the site team who will be happy to help.
You will need to report any maintenance issues, required repairs or damage via your iQ portal / App. Please follow the instructions in the online video. Repairs are carried out by priority and date logged.
If you have a maintenance issue there are several ways to report it. You can log it online via your urbanest portal, tell a member of staff at reception, call +44 (0)20 7042 7890 or email firstname.lastname@example.org. A check out inspection will take place at the end of the tenancy and any damages will be charged appropriately.
If you have any questions about maintenance, inventories or anything else related to your time in halls, you can speak to your Residence Manager or Accommodation Manager. Alternatively, you can call the team in Central Accommodation on +44 (0)20 7514 6240 or email us at email@example.com.
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