Who to contact

Call 999 for any life-threatening emergency

Calling 999 will connect you to all emergency services including ambulance, police and fire and rescue services. Explain your problem and the emergency services will work out what kind of help is best.

If you're in your hall, contact reception after you call 999 so that staff can grant access and meet emergency services on arrival.

First Aid

We do not provide first aid products to residents. We recommend you bring your own first aid kit with you to halls. 

Let the Residence team know about any accident or injury in your hall immediately.

Call 111 for non-emergency medical help

Call 111 when you need medical advice or treatment that is not an emergency. You will speak to trained advisers who are supported by nurses and paramedics.

Suspicious activity

Report any suspicious activity/property/packages to the Residence Manager or a member of hall staff immediately.

In an emergency dial 999 for immediate assistance.

👉 You can report a crime to the police online, or by visiting any local police station.

If you discover a fire: evacuate, activate the alarm as you leave, call 999, and alert a member of staff. Never re-enter until the fire brigade or site team confirms it's safe.

👉 Find out more about fire prevention, avoiding false alarms, and further information on fire safety. 

If you are experiencing personal difficulties and need to talk to someone confidentially contact:

• The Samaritans on 116 123 or at www.samaritans.org
• Nightline on 020 7631 0101 or at www.nightline.org.uk.

If you would prefer to text you can contact Shout by texting 85258.

During your stay in halls and throughout your time at UAL, we offer a range of services so that you can feel safe, supported and comfortable. 👉 Find out more about all of our support services.