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Essential Info

How to report maintenance

By UALHalls 08 Sep 2015

From time to time with large buildings you will need to report maintenance faults, this can be anything from an accidental breakage, to problems with plumbing or lights. The Residence Management team do everything they can to ensure all reports are taken seriously and immediate action is taken. If you're unsure how to report a fault in your Hall please see the details below next to your Hall or simply ask your Residence Manager to remind you of the process. 

  • Brooke Hall, Camberwell Campus and Cordwainers Court: Please report any maintenance issues using your student accommodation web portal. If you're unsure how to use the portal, please speak directly to your Residence Manager or the staff at reception who will be very happy to help. 

  • Bernard Myers House, Don Gratton House, Manna Ash House and Furzedown Student Village: Please report any maintenance problems using the correct fault reporting system to make sure they go straight through to our maintenance team. You should have been given details of how to log in on arrival. If you're unsure how to use the portal, please also report issues directly to your Residence Manager or the staff at reception who will be very happy to help.

  • The Costume Store: Please report any maintenance issues online by logging on to the Ask4 portal. Alternatively please speak directly to your Residence Manager or the staff at reception where you can fill in a Repair Form. 

  • Glassyard Building, Highline Building and Sketch House: Please report any maintenance problems using the TCAS online portal to make sure they go straight through to our maintenance team. You should have been given details of how to log in on arrival. If you're unsure how to use the portal, please also report issues directly to your Residence Manager or the staff at reception who will be very happy to help.

  • Will Wyatt Court: Please report any maintenance issues online by logging on to the Ask4 portal. Alternatively please speak directly to your Residence Manager or the staff at reception.